PineconeX Terms and Conditions

Last Updated: June 2026

1. Introduction

Welcome to PineconeX ("PineconeX", "we", "us", "our").

These Terms and Conditions ("Terms") govern your access to and use of the PineconeX platform, website, software, APIs, automated trading tools, trading bots, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Services.


2. Eligibility

To use the Services, you must:

  • Be at least 18 years old.
  • Have the legal capacity to enter into legally binding agreements.
  • Comply with all applicable laws and regulations in your jurisdiction.
  • Not be prohibited from using the Services under applicable laws.

You are solely responsible for ensuring that your use of the Services is lawful in your jurisdiction.


3. Nature of the Services

PineconeX provides software that enables users to create, configure, test, deploy, monitor, and automate trading strategies.

PineconeX:

  • Is a software provider only.
  • Does not act as a broker, dealer, exchange, or investment firm.
  • Does not execute trades on its own behalf.
  • Does not hold client funds or assets.
  • Does not provide investment advice.

All trading decisions remain solely your responsibility.


4. No Financial or Investment Advice

The Services and all related content are provided solely for informational and technical purposes.

Nothing provided by PineconeX constitutes:

  • Investment advice.
  • Financial advice.
  • Tax advice.
  • Legal advice.
  • Investment recommendations.
  • Portfolio management services.

Any strategy templates, examples, indicators, educational materials, performance statistics, backtesting results, or trading signals are provided for informational purposes only.

You should seek independent professional advice before making investment decisions.


5. Trading Risk Disclosure

Trading financial instruments involves substantial risk.

You acknowledge and accept that:

  • You may lose some or all of your invested capital.
  • Automated trading systems may malfunction.
  • Software bugs may occur.
  • Broker APIs may fail.
  • Exchange services may become unavailable.
  • Network outages may occur.
  • Orders may be delayed, rejected, duplicated, or executed at unexpected prices.
  • Market conditions may change rapidly.

Past performance is not indicative of future results.

Backtested, simulated, or hypothetical performance results have significant limitations and do not guarantee future performance.

You assume full responsibility for all trading outcomes.


6. User Responsibilities

You are solely responsible for:

  • Configuring trading bots.
  • Selecting strategies.
  • Monitoring trading activity.
  • Setting risk parameters.
  • Maintaining sufficient account balances.
  • Monitoring broker and exchange connectivity.
  • Complying with applicable laws and regulations.
  • Maintaining your own backups of your strategies, configurations, results, and any other data you value.

PineconeX does not supervise, monitor, or manage your trading activities.

PineconeX is not a backup or data-archival service and does not guarantee the retention, integrity, or recoverability of any data stored on the Services. You are solely responsible for keeping your own independent copies of your strategies and data. PineconeX shall not be liable for any loss of data, however caused.


7. Third-Party Services

The Services may integrate with third-party services including:

  • Brokers.
  • Exchanges.
  • Data providers.
  • Cloud providers.
  • Payment processors.

PineconeX does not control and is not responsible for third-party services.

We do not guarantee:

  • Availability.
  • Reliability.
  • Accuracy.
  • Security.
  • Trade execution.

Your relationship with third-party providers is governed by their respective terms and conditions.


8. Account Registration

To access certain Services, you may be required to create an account.

You agree to:

  • Provide accurate information.
  • Keep account information up to date.
  • Maintain the confidentiality of your credentials.
  • Notify us immediately of unauthorized access.

You are responsible for all activity occurring under your account.


9. Subscription and Fees

Certain features may require payment of subscription fees.

Unless otherwise required by law:

  • Fees are charged in advance.
  • Fees are non-refundable.
  • Subscriptions automatically renew until cancelled.
  • Prices may change upon reasonable notice.

Failure to pay applicable fees may result in suspension or termination of access.


10. Acceptable Use

You agree not to:

  • Use the Services for unlawful purposes.
  • Violate applicable laws or regulations.
  • Attempt unauthorized access to systems or accounts.
  • Reverse engineer the Services except where permitted by law.
  • Interfere with platform security.
  • Upload malicious code.
  • Abuse APIs or infrastructure resources.
  • Probe, fuzz, scan, or otherwise attempt to discover or exploit security vulnerabilities in the Services, including the strategy validator and execution engine.
  • Submit code or input designed to crash, hang, overload, or circumvent the platform's safeguards.

We actively monitor for malicious, abusive, and exploitative activity. Accounts engaged in such behaviour may be suspended or permanently banned immediately, without prior notice, warning, or refund, at our sole discretion.


11. Intellectual Property

All intellectual property rights relating to the Services remain the exclusive property of PineconeX and its licensors.

This includes:

  • Software.
  • Source code.
  • Documentation.
  • Trademarks.
  • Logos.
  • Website content.
  • User interfaces.

Proprietary compiler and interpreter

The platform includes a proprietary Pine Script compiler and/or interpreter (the "Engine"). The Engine is the exclusive intellectual property of PineconeX. No part of the Engine — including its algorithms, intermediate representations, bytecode format, and output — may be reverse-engineered, decompiled, reproduced, or redistributed without prior written permission from PineconeX.

Access to the Engine is provided solely as part of the Services and does not constitute a transfer or licence of any ownership rights in the Engine.

No ownership rights are transferred to users.

Simulated results and performance data

Backtests, parameter sweeps, walk-forward analyses, optimisation runs, and any equity curves, trade lists, performance metrics, charts, or other output the Engine generates (collectively, "Simulated Results") are produced by the proprietary Engine using market data licensed to PineconeX. Simulated Results are computed output of the Services, not data you supply.

You acquire no ownership of, and no intellectual-property rights in, the Simulated Results. PineconeX grants you a limited, non-exclusive, non-transferable, revocable licence to access and use Simulated Results for your own internal trading-decision purposes, and only for the duration of an active subscription. This licence — and your access to the Simulated Results — ends when your subscription lapses, is cancelled, or your account is closed, and PineconeX may remove the Simulated Results at that time. Simulated Results are made available on a subscription basis only and may not be claimed as your property.

For clarity, this does not affect your ownership of the underlying strategy or source code you authored (Section 12); it applies only to the simulated output generated by the Engine and the market data on which it is based.


12. User Content and Script Ownership

Private and closed-source scripts

You retain full ownership of any trading strategies, scripts, configurations, or content that you upload and keep private or closed-source, including compiled bytecode generated from your source code. PineconeX claims no ownership over such content.

You grant PineconeX a limited, non-exclusive license to store, process, and execute such content solely for the purpose of operating and providing the Services.

Public scripts

Any script or strategy that you choose to publish publicly on the PineconeX platform ("Public Script") is licensed to PineconeX on a perpetual, irrevocable, worldwide, royalty-free basis. PineconeX may display, index, reproduce, and redistribute Public Scripts as part of the platform's public library.

By publishing a script publicly you represent that you have the right to grant this licence and that the script does not infringe any third-party intellectual property rights.

You may retract a Public Script at any time; however, copies already distributed or cached prior to retraction may remain accessible.

You represent and warrant that you have the necessary rights to upload all content, whether private or public.


13. Strategy Sharing

Strategy marketplace

Users may choose to share a compiled strategy with other platform users ("Subscribers") without disclosing the underlying source code. Shared strategies are executed by the PineconeX Engine on behalf of each Subscriber; the source code remains encrypted and is never exposed to Subscribers or third parties.

No commission or fund handling

Strategy sharing is commission-free. PineconeX does not calculate, collect, deduct, or remit any commission, performance fee, or share of trading profits, and never holds, routes, or moves Subscriber funds or trade proceeds. Access to shared strategies is governed solely by your PineconeX subscription. Each Subscriber runs a shared strategy in their own connected broker account, and any resulting profits or losses are entirely their own.

Author responsibilities

By sharing a strategy the Author represents and warrants that:

  • The strategy does not violate applicable laws or regulations.
  • The strategy is not designed to manipulate markets or harm Subscribers.
  • The Author has the right to share the strategy with other users.

No guarantee of results

Neither PineconeX nor the Author guarantees any trading profits. Subscribers use shared strategies entirely at their own risk. Past performance displayed on a strategy's profile page is historical and does not guarantee future results.

Liability

PineconeX acts solely as a technical intermediary. PineconeX is not responsible for the performance, accuracy, or legality of any shared strategy, and shall not be liable for any losses incurred by Subscribers.


14. Service Availability

The Services are provided on an "as available" and "as is" basis.

PineconeX does not guarantee:

  • Continuous operation.
  • Uninterrupted access.
  • Error-free functionality.
  • Compatibility with all brokers or exchanges.
  • Backup, retention, or recoverability of your data.

Scheduled maintenance and unexpected outages may occur, and may result in loss of data. You are responsible for maintaining your own backups (see Section 6).


15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, PineconeX disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:

  • Merchantability.
  • Fitness for a particular purpose.
  • Accuracy.
  • Reliability.
  • Non-infringement.

The Services are provided without any guarantee of profitability or performance.


16. Limitation of Liability

To the maximum extent permitted by law, PineconeX shall not be liable for:

  • Trading losses.
  • Lost profits.
  • Lost revenue.
  • Loss of business opportunities.
  • Data loss.
  • Indirect damages.
  • Consequential damages.
  • Incidental damages.
  • Special damages.

PineconeX shall not be liable for losses resulting from:

  • Market volatility.
  • Broker failures.
  • Exchange failures.
  • API interruptions.
  • Software errors.
  • Internet outages.
  • User configuration errors.

Where liability cannot be excluded under applicable law, PineconeX's total liability shall be limited to the amount paid by the user during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.


17. Indemnification

You agree to indemnify and hold harmless PineconeX, its directors, employees, contractors, affiliates, and partners from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your use of the Services.
  • Your violation of these Terms.
  • Your violation of applicable laws.
  • Your infringement of third-party rights.

18. Suspension and Termination

PineconeX reserves the right to suspend, restrict, or permanently terminate your access to the Services at any time, for any reason or no reason, with or without notice. No explanation is required.

Without limiting the above, PineconeX may take such action if:

  • You violate these Terms.
  • Required by law.
  • Necessary to protect platform security or integrity.
  • You engage in malicious, abusive, or exploitative behaviour — including attempts to probe, fuzz, or exploit the platform's security — in which case the account may be banned immediately and without notice.
  • Determined, at PineconeX's sole discretion, to be in the best interest of the platform or its users.

You may terminate your account at any time.

Termination does not affect accrued rights or obligations. PineconeX shall not be liable to you or any third party for any suspension or termination of access.


19. Data Protection and Privacy

PineconeX processes personal data in accordance with:

  • The General Data Protection Regulation (GDPR).
  • Applicable EU privacy laws.
  • Our Privacy Policy.

By using the Services, you acknowledge that your personal data may be processed as described in the Privacy Policy.


20. Force Majeure

PineconeX shall not be liable for delays or failures resulting from circumstances beyond its reasonable control, including:

  • Natural disasters.
  • Internet outages.
  • Cyberattacks.
  • Government actions.
  • Exchange disruptions.
  • Utility failures.
  • Labor disputes.

21. Changes to These Terms

PineconeX may modify these Terms from time to time.

Material changes will be communicated through the website, platform, or email where appropriate.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.


22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to conflict of law principles.


23. Dispute Resolution

The parties shall first attempt to resolve disputes through good-faith negotiations.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of Belgium, subject to any mandatory consumer protection rights under applicable law.


24. Contact Information

PineconeX

Email: support@pineconex.com

Website: https://pineconex.com

This site is maintained by © 2026 Dalidophe B.V. All rights reserved.


25. Acknowledgement

By creating an account or using the Services, you acknowledge that:

  1. You have read and understood these Terms.
  2. You understand the risks associated with automated trading.
  3. You are solely responsible for your trading decisions.
  4. PineconeX does not provide investment advice.
  5. PineconeX does not guarantee profits or trading performance.
  6. You agree to be legally bound by these Terms.

PineconeX — questions: info@pineconex.com

© 2026 PineconeX.

This site is maintained by © 2026 Dalidophe B.V. All rights reserved.